FAQ

Installation

  • Which Browsers are supported?

    You can access Percept via any common internet browser. For the best performance we recommend Google Chrome.

  • How is data transmitted to and from Percept?

    From Blickfeld Cube to Percept Server (Workstation, Laptop, IPC, …) via LAN.
    Internet connection is possible via VPN, but high data load normally leads to throttling causing frame drops and insufficient data.
    From Percept Server: LAN, Internet

Percept

  • Does Percept support a multi-user setup?

    At the moment Percept does not differentiate between users.

Configuration

  • Which ports are used by Percept?

    Table 1. Ports used by Percept
    Port Configurable

    80

    can be changed in the docker-compose file

    9901

    can be changed in the docker-compose file

    5000

    can be change in the docker-compose file

    58080

    cannot be change, ask the Blickfeld Team for further information

  • Is it possible to change the ports used by Percept?

    You can change some of the Ports used by Percept by editing the docker-compose.yml file.

    The Web interface uses port 80. To use port 3000 instead of 80, replace e.g. 0.0.0.0:80:80/tcp with 0.0.0.0:3000:80/tcp in the frontend section of the docker-compose.yml (see the line is marked as (1) in Port Settings in the docker-compose.yml file). Note that all port mappings start with 0.0.0.0:. This is required to achieve valid docker port mappings with network interfaces using IPv6 IPs.

    In the server section of the docker-compose.yml you can change the Port 5000 and 9901.

    If you want to change port 5000, replace SERVER_GRPC_PORT: '5000' with your port of choice and also the line 5000:5000/tcp, e.g. SERVER_GRPC_PORT: '5050' and 5050:5050/tcp both lines are marked with (2 respectively 3) in Port Settings in the docker-compose.yml file

    To replace the port 9901, find the line SERVER_PROXY_ADMIN_PORT: '9901' and replace it with your port of choice e.g. SERVER_PROXY_ADMIN_PORT: '9980' marked as (4) as shown in Port Settings in the docker-compose.yml file.

    Ports in the docker-compose file
    Figure 1. Port Settings in the docker-compose.yml file

How to report an Issue

  • If you encounter an issue with Percept, please contact us via email at support@blickfeld.com. Please add a system report to your support request.

    To generate a system report follow these steps:

    • Navigate to the Info page of Percept (in the left navigation bar)

    Info Page
    Figure 2. Info Page

  • In the section "Collect system information from backend and frontend" click on collect

Collect System Report
Figure 3. Collect System Report

  • If the issue is related to specific projects, select the project/s where the issue/s happen and press save

Select Projects for System Report
Figure 4. Choose which projects to include to the system report

  • Save the system report to a destination of your choice